Review a20171003 11067 lprh0v
After getting two quotes on what to do with my tankless hot water heater not giving constant hot water. I looked up BBB accredited plumbers as well as certified Rinnai Pros- both of which North Mecklenburg Plumbing was listed. I spoke to Hal and he was not pushy at all! He was up front about the hourly charges and didn't attempt to solve the problem over the phone. We still continued getting quotes- from replacing the unit to installing a recirculating system (both of which were upwards of $3k). One Co. even lied about seeing error codes. So we called North Meck and spoke to someone else- who again wasn't pushy, but provided a plan of attack. Start with descaling the unit and by a process of elimination see what might be wrong. Dave came out within 2 hrs. - descaled the unit, fixed a leaky faucet and discovered our main cut off switch wouldn't turn and was leaking. Poor man had to crawl under our house- reinstall a new cut off switch/pipe. He wouldn't leave until we had hot water! The whole day- 2 days before Christmas, Dave and his assistant stayed! Thinking I would have to get a second mtg to pay for this, he gave me the bill and I was so happy that it was reasonable- not near the other quotes we received. I know the labor was more than the parts- but I'm paying for that expertise and experience. Dave took a systematic approach to identify the issue, which really showed his knowledge of all things plumbing. I taped the number on the water heater and will certainly refer and call North Meck again. Keep in mind they are BBB, A+ rated and a Rinnai Pro. Worth the piece of mind to hire folks that take this seriously. Get other quotes- then call Hal, ask for Dave to come out :)
— Joan L.
I was referred her by a friend who has also had top notch experience with these plumbers.  I'm always nervous with work like this because I don't know much about it.
I was immediately put at ease with my first call in to the office.  They were very accommodating to my family's situation.  The repair need was at my parents house and I was anxious about a 2hr arrival window because I live 10 minutes away and have twin toddlers at home.
They called before they arrived so I could meet them at the house.  The repair was done more quickly than I anticipated and turned out to cost less than I had feared.  Ken and his partner did excellent, efficient work.
I will confidently refer them on and also call them first for our next repair needs!
— Stacy S.
I have to say your team provided us the very best plumbing service we’ve EVER received.   Really can’t begin to describe how good North Meck Plumbing made me feel.

You know, to begin with I’m half angry and feeling sorry for myself when discovered waterline to house ruptured.   With all the recent storms where am I going to find a plumber who can help soon??   Call your number around
3:00 pm in afternoon and speak with Vickie.  She was so pleasant and upbeat plus offers to put me on HOLD while she checks schedule.   Returning to phone she reports that can have someone out here at 8:30 am next morning!   I’m in
shock thinking I misunderstood what she said.   ”The very next morning?” And she went on to explain your rates and payment policies…Can you believe, things even got better with my experience?!! Your crew of Dave and Michael arrived NOT at 8:30, but 8:00 AM !!!!   What services arrive even earlier than scheduled.   Most of the time homeowner is lucky to get a less than 4 hour “window”!!   Plus their van was logo-ed;  the techs clean-cut; professional and  wearing clean uniform shirts.   I was totally blown away!!!

You can be proud and never hesitate to send Dave and Michael to your customers locations.  Their attitude and way they treated me lead me to believe David was owner of the company!   Know I’m crazy but have owned couple of small businesses in my life.   And I couldn’t help but smile when on couple of occasions overheard Dave and Michael actually laughing while digging for waterline.!!

Maybe I was just lucky this one time but guarantee you I will be calling North Meck Plumbing first for all our plumbing needs.  You are a credit to our community!

One Truly Satisfied Customer!!
- Tom Beatty, DenverNC
“Reset 3 toilets replacing wax seals, bolts and supplies. Made an assessment of a whirlpool tub that was not functioning. We were in a position where work needed to be assessed and completed quickly due to a pending sale. North Mecklenburg Plumbing was responsive, timely, and accommodating to our needs. Seemed very trustworthy and did great work at a reasonable price. The kind of team that wants to do the job well, help you out and not out to make a buck — professional and nice people. Referred us to an electrician that they know and trust to fix the whirlpool tub — there was no plumbing issue. I would highly recommend them for any and all plumbing needs.”
– John C, Charlotte, NC

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