Review a20171003 11067 lprh0v
There are not enough great words to explain our experience. We discovered we had a leak in our main water line due to a high water bill. There were no visible signs of a leak so we didn't know what to do. We called NMP out for a second opinion and while they told us the same thing as the first plumber, NMP took greater care of the details, measured while on site instead of guessing, and explained all of the reasons behind the recommendation. Because of where our main water line was located, and not being able to pin point the leak, it meant we needed an entirely new water line which is something no one wants to have to do. NMP made sure we understood the potential issues with our irrigation lines and landscape lighting and were very honest and upfront the repairs I may have to do. From the moment we called NMP, the communicated extremely well, showed up on time and the experience just got better and better every step of the way. Hal, Dave, Robbie, Hayden and the rest of the crew that showed up on site went above and beyond to take great care of the repair and in a speedy and professional fashion. There isn't another company I would ever call or trust with my future plumbing needs after this experience. NMP will always be the only call I make.
- Jennifer F
Thanks to Mr Hester and his crew for a great job replacing a damaged gas water heater. The technicians were prompt, courteous, unobtrusive, speedy, and informative. I appreciated Mr Hester's personal thoroughness in timely followup and detail. It left me with no stress. Annoying to me, a principal 'googled' competitor quoted a (higher) over-the-phone price before the words "water heater" cleared my lips. Great job North Mecklenburg Plumbing Co
- Rod T
North Meck Plumbing came to my rescue! A water pipe was broken during the installation of a countertop in my client's bathroom in Mooresville. I tried a few local plumbers, but no one could come out for days. I reached out to N.Meck Plumbing and they were able to come up from Huntersville in a matter of hours. The pipe was fixed and client was pleased! Thank you N. Meck Plumbing for turning around a bad situation. You are now being added to this decorator's list of trusted professionals:)
-Leah R
Robbie, one of the owners, was extremely professional and nice. He took care of all my needs and was able to run water and sewer lines from my home to my room above the garage. He was reasonably priced and always had someone there when he said he would.
Thank you Robbie-I appreciate all you’ve done for me.  -Francine S
-Francine S
Robbie and his team could not have been more wonderful! We are a school and don't have the time or the space for any building to be down on our campus. When Robbie found out about our situation, he sent a team out immediately and they performed a miracle!

We never missed one minute of classes and the job was done as professionally as you will ever see. The price was also more than fair given the circumstances and fast turnaround.

DO NOT HESITATE to use North Meck Plumbing knowing you are dealing with some of the best in the industry. Five stars all around!
— Joe W
Had a water heater go out. Called in the morning, got a quote using a couple pictures over text message a few minutes later. New water heater was installed a couple hours later. Technician was professional and was easy to work with. Overall great experience, would highly recommend.
— Brady D
After getting two quotes on what to do with my tankless hot water heater not giving constant hot water. I looked up BBB accredited plumbers as well as certified Rinnai Pros- both of which North Mecklenburg Plumbing was listed. I spoke to Hal and he was not pushy at all! He was up front about the hourly charges and didn't attempt to solve the problem over the phone. We still continued getting quotes- from replacing the unit to installing a recirculating system (both of which were upwards of $3k). One Co. even lied about seeing error codes. So we called North Meck and spoke to someone else- who again wasn't pushy, but provided a plan of attack. Start with descaling the unit and by a process of elimination see what might be wrong. Dave came out within 2 hrs. - descaled the unit, fixed a leaky faucet and discovered our main cut off switch wouldn't turn and was leaking. Poor man had to crawl under our house- reinstall a new cut off switch/pipe. He wouldn't leave until we had hot water! The whole day- 2 days before Christmas, Dave and his assistant stayed! Thinking I would have to get a second mtg to pay for this, he gave me the bill and I was so happy that it was reasonable- not near the other quotes we received. I know the labor was more than the parts- but I'm paying for that expertise and experience. Dave took a systematic approach to identify the issue, which really showed his knowledge of all things plumbing. I taped the number on the water heater and will certainly refer and call North Meck again. Keep in mind they are BBB, A+ rated and a Rinnai Pro. Worth the piece of mind to hire folks that take this seriously. Get other quotes- then call Hal, ask for Dave to come out :)
— Joan L.
I was referred her by a friend who has also had top notch experience with these plumbers.  I'm always nervous with work like this because I don't know much about it.
I was immediately put at ease with my first call in to the office.  They were very accommodating to my family's situation.  The repair need was at my parents house and I was anxious about a 2hr arrival window because I live 10 minutes away and have twin toddlers at home.
They called before they arrived so I could meet them at the house.  The repair was done more quickly than I anticipated and turned out to cost less than I had feared.  Ken and his partner did excellent, efficient work.
I will confidently refer them on and also call them first for our next repair needs!
— Stacy S.
I have to say your team provided us the very best plumbing service we’ve EVER received.   Really can’t begin to describe how good North Meck Plumbing made me feel.

You know, to begin with I’m half angry and feeling sorry for myself when discovered waterline to house ruptured.   With all the recent storms where am I going to find a plumber who can help soon??   Call your number around
3:00 pm in afternoon and speak with Vickie.  She was so pleasant and upbeat plus offers to put me on HOLD while she checks schedule.   Returning to phone she reports that can have someone out here at 8:30 am next morning!   I’m in
shock thinking I misunderstood what she said.   ”The very next morning?” And she went on to explain your rates and payment policies…Can you believe, things even got better with my experience?!! Your crew of Dave and Michael arrived NOT at 8:30, but 8:00 AM !!!!   What services arrive even earlier than scheduled.   Most of the time homeowner is lucky to get a less than 4 hour “window”!!   Plus their van was logo-ed;  the techs clean-cut; professional and  wearing clean uniform shirts.   I was totally blown away!!!

You can be proud and never hesitate to send Dave and Michael to your customers locations.  Their attitude and way they treated me lead me to believe David was owner of the company!   Know I’m crazy but have owned couple of small businesses in my life.   And I couldn’t help but smile when on couple of occasions overheard Dave and Michael actually laughing while digging for waterline.!!

Maybe I was just lucky this one time but guarantee you I will be calling North Meck Plumbing first for all our plumbing needs.  You are a credit to our community!

One Truly Satisfied Customer!!
- Tom Beatty, DenverNC
“Reset 3 toilets replacing wax seals, bolts and supplies. Made an assessment of a whirlpool tub that was not functioning. We were in a position where work needed to be assessed and completed quickly due to a pending sale. North Mecklenburg Plumbing was responsive, timely, and accommodating to our needs. Seemed very trustworthy and did great work at a reasonable price. The kind of team that wants to do the job well, help you out and not out to make a buck — professional and nice people. Referred us to an electrician that they know and trust to fix the whirlpool tub — there was no plumbing issue. I would highly recommend them for any and all plumbing needs.”
– John C, Charlotte, NC

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